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Open every day, including weekends, 8:00am to 10:00pm Mountain Time. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step.

Alberta patient guides

Alberta condition
guides for the right next step.

These guides help you prepare for a clinical conversation, understand when another setting may fit, and know when not to wait. For common, non-emergency concerns, a clinic-reviewed request is a separate next step.

Guides are general information, not diagnosis or treatment advice. A clinician reviews every request individually.
Official Alberta navigation

Looking for established Alberta condition resources?

These guides organize links to official Alberta public resources for ongoing care navigation. They do not assess symptoms, identify a condition, determine care eligibility, or replace appropriate in-person or emergency care.

Common patient questions

Explore condition guidance.

Search by a symptom or choose a category to prepare useful details and identify the right Alberta care-navigation route. Do not wait for a guide if you may need emergency care.

Filter by symptom type

Choose the guide group closest to the concern. These filters organize information only; they do not diagnose or select a care setting.

47 guides shown
Showing every guide by symptom type.
01 · Alberta guide chapter

Breathing and ENT

Use these guides to organize a clear symptom timeline and decide when not to wait for a routine online request.

01 · Breathing and ENT

Cold and flu symptoms

For cold and flu symptoms, this Alberta guide helps you prepare a short timeline and choose a care-navigation route without assuming the cause. The clinic decides whether a virtual conversation or another setting may fit.

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02 · Breathing and ENT

Sore throat

A sore throat can have different causes. This guide helps you prepare for a clinician conversation without identifying the cause. The clinic decides whether a virtual conversation or another setting may fit.

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06 · Breathing and ENT

Seasonal allergies

For recurring seasonal allergy symptoms, this Alberta guide helps you prepare useful context and choose a care-navigation route without confirming an allergy. The clinic decides whether a virtual conversation or another setting may fit.

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08 · Breathing and ENT

Ear pain and ear infections

For ear pain or possible ear infection, this Alberta guide helps you prepare a useful history and choose a care-navigation route without confirming the cause. The clinic decides whether a virtual conversation or another setting may fit.

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09 · Breathing and ENT

Sinus symptoms

For sinus symptoms, this Alberta guide helps you prepare a clear timeline and choose a care-navigation route without assuming the cause. The clinic decides whether a virtual conversation or another setting may fit.

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36 · Breathing and ENT

Nosebleeds

Information to help you prepare to discuss a nosebleed and navigate care. It does not diagnose the cause or replace in-person emergency care when needed.

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02 · Alberta guide chapter

Pain, dizziness and injury

Start with what changed, when it began, and any details that may help a clinician review a health concern.

04 · Pain, dizziness and injury

Headache

For a headache, this Alberta guide helps you prepare a clear symptom history and choose a care-navigation route without identifying a headache type. The clinic decides whether a virtual conversation or another setting may fit.

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11 · Pain, dizziness and injury

Back pain

Alberta care-navigation information for back pain, focused on preparing a functional history and recognizing concerning changes that need prompt in-person care.

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12 · Pain, dizziness and injury

Sprains and strains

General Alberta care-navigation information for a possible sprain or strain, focused on a clear injury history and signs that need prompt in-person assessment.

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21 · Pain, dizziness and injury

Dizziness and lightheadedness

Alberta care-navigation information for lightheadedness, faint-feeling, imbalance, or spinning sensations, focused on clear preparation and symptoms that should not wait.

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27 · Pain, dizziness and injury

Minor burns

For possible minor burns, this Alberta guide helps you prepare clear details and choose a care-navigation route without assessing burn severity. The clinic decides whether a virtual conversation or another setting may fit.

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28 · Pain, dizziness and injury

Neck pain

Information to help you prepare to discuss neck pain and understand next care steps.

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30 · Pain, dizziness and injury

Heel pain

Use this guide to prepare a clear request about heel pain and to review trusted Alberta care information.

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31 · Pain, dizziness and injury

Wrist and hand numbness or tingling

Wrist and hand numbness or tingling can affect sensation, grip, and everyday hand use. This guide helps you prepare to describe what is happening and navigate to an appropriate care setting without identifying a cause.

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35 · Pain, dizziness and injury

Knee pain

Practical information to help you prepare to discuss knee pain with a clinic and understand when urgent in-person care is important. This guide does not identify the cause of your symptoms.

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46 · Pain, dizziness and injury

Established migraine treatment and medication renewals

This guide is for an established migraine pattern and questions about an existing treatment plan or medication renewal. It does not diagnose migraine or confirm that a current headache is migraine. A clinic-reviewed request does not promise a renewal, prescription, controlled medicine, or automatic refill.

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03 · Alberta guide chapter

Stomach and urinary

Keep the practical context together before a clinical conversation, and use Alberta care navigation when the right setting is unclear.

03 · Stomach and urinary

UTI and urinary symptoms

For possible UTI or other urinary symptoms, this Alberta guide helps you prepare a clear history and choose a care-navigation route; it does not confirm a UTI or promise that virtual care is appropriate. The clinic decides whether a virtual conversation or another setting may fit.

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07 · Stomach and urinary

Stomach upset and nausea

For stomach upset and nausea, this Alberta guide helps you prepare a clear history and choose a care-navigation route without identifying the cause. The clinic decides whether a virtual conversation or another setting may fit.

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13 · Stomach and urinary

Constipation

Alberta care-navigation information for a change in bowel pattern, designed to help patients prepare a clear history while recognizing symptoms that need prompt medical assessment.

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14 · Stomach and urinary

Diarrhea

General Alberta care-navigation information for diarrhea, focused on useful history details and the signs that should not wait for a callback request.

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18 · Stomach and urinary

Heartburn and acid reflux

General Alberta care-navigation information for heartburn or reflux-related concerns, focused on preparing useful details and recognizing symptoms that need prompt assessment.

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34 · Stomach and urinary

Rectal discomfort or possible hemorrhoids

Rectal discomfort, itching, pain, bleeding, or a lump can have different causes. This guide offers information to help you prepare to discuss your concerns; it does not identify the cause.

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04 · Alberta guide chapter

Skin and eyes

These guides support preparation and care navigation only; they do not identify the cause of a skin or eye concern.

05 · Skin and eyes

Rash and skin irritation

For rash and skin irritation, this Alberta guide helps you prepare a clear history and choose a care-navigation route without identifying the cause. The clinic decides whether a virtual conversation or another setting may fit.

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10 · Skin and eyes

Pink eye and eye redness

For possible pink eye or eye redness, this Alberta guide helps you prepare a clear history and choose a care-navigation route; it does not confirm the cause or promise that virtual care is appropriate. The clinic decides whether a virtual conversation or another setting may fit.

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16 · Skin and eyes

Acne and skin breakouts

General Alberta care-navigation information for acne or changing skin breakouts, focused on preparing useful history and identifying signs that need a different care setting.

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19 · Skin and eyes

Eczema and dry itchy skin

For possible eczema or dry, itchy skin, this Alberta guide helps you prepare a clear history and choose a care-navigation route; it does not confirm the cause or promise that virtual care is appropriate. The clinic decides whether a virtual conversation or another setting may fit.

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24 · Skin and eyes

Athlete’s foot

For possible athlete’s foot or changing foot skin, this Alberta guide helps you prepare a clear history and choose a care-navigation route; it does not confirm the cause or promise that virtual care is appropriate. The clinic decides whether a virtual conversation or another setting may fit.

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25 · Skin and eyes

Hair loss

Non-diagnostic Alberta care-navigation information for hair thinning or shedding, focused on preparing a clear pattern history and recognizing changes that need assessment rather than assumptions about the cause.

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32 · Skin and eyes

Sore nail edge or possible ingrown toenail

A sore nail edge can be uncomfortable and may need care navigation. This page helps you prepare to describe what is happening; it does not diagnose the cause.

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33 · Skin and eyes

Common skin warts

General information to help you prepare to discuss a skin growth commonly called a wart and navigate next steps; it cannot identify what a growth is.

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37 · Skin and eyes

Insect stings and bites

General patient-preparation and care-navigation information for people with concerns after an insect sting or bite.

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38 · Skin and eyes

Head lice

Head lice are tiny insects that live close to the scalp. Itching or nits alone do not confirm an active infestation: treatment generally requires confirmed live lice. This guide can help you prepare a clinic-reviewed request without diagnosing lice or promising treatment.

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39 · Skin and eyes

Dandruff and seborrheic dermatitis

Dandruff is the common mild form of seborrheic dermatitis. Flaky or itchy scalp and skin changes can have several causes, so this guide cannot identify the cause for you. A clinician can decide whether a virtual conversation or in-person assessment may fit.

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40 · Skin and eyes

Rosacea

Rosacea can involve facial redness, flushing, sensitive or burning skin, visible small blood vessels, or acne-like bumps. It can also affect the eyes. These features can have other causes, so this guide cannot tell you whether you have rosacea or what treatment is right for you.

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41 · Skin and eyes

Ringworm and jock itch

Ringworm and jock itch are names commonly used for fungal skin infections, but an itchy, scaly, spreading, or groin-area rash can have more than one cause. This guide helps you prepare for clinic review without diagnosing the rash or promising treatment.

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05 · Alberta guide chapter

Dental and wellbeing

Prepare the key details for a conversation and use the appropriate in-person or emergency setting when a guide says not to wait.

20 · Dental and wellbeing

Dental pain and toothache

General Alberta care-navigation information for dental pain or toothache, focused on when timely dental assessment and another care setting may be needed.

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22 · Dental and wellbeing

Depression and anxiety

General Alberta care-navigation information for depression, anxiety, or stress symptoms, focused on describing the impact, considering safety, and choosing an appropriate next step.

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23 · Dental and wellbeing

Cold sores

For possible cold sores or lip and mouth blisters, this Alberta guide helps you prepare a clear history and choose a care-navigation route; it does not confirm the cause or promise that virtual care is appropriate. The clinic decides whether a virtual conversation or another setting may fit.

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26 · Dental and wellbeing

Canker sores and mouth ulcers

This Alberta-wide guide for mouth-ulcer questions in Calgary and Edmonton helps you prepare a clear history for clinic review. It does not identify a local AlbertaMD office, doctor, or treatment.

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29 · Dental and wellbeing

Persistent fatigue or low energy

Persistent fatigue or low energy can affect daily activities and may come with other changes. This guide helps you prepare to describe what you have noticed and navigate next steps without identifying a cause.

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45 · Dental and wellbeing

Smoking cessation

Quitting smoking can be difficult, and support can help. This guide helps you prepare for a clinic-reviewed callback request without diagnosing nicotine dependence or promising a treatment. The clinic reviews eligibility and the appropriate care setting.

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47 · Dental and wellbeing

Prescription renewals

If an established non-controlled medicine is running low, this guide can help you prepare a prescription-renewal request. It does not decide whether a medicine is appropriate, diagnose a concern, or assume that a prescription will be renewed. Renewals depend on records, monitoring, and clinical suitability.

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06 · Alberta guide chapter

Menstrual and sleep

Use these general-information guides to frame questions for a clinician without assuming a diagnosis or treatment outcome.

Seasonal public information

Need current Alberta context?

These guides point to official Alberta public information and practical care navigation. They do not diagnose a concern or replace emergency assessment.

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