What to have ready for the call.
Note when symptoms began, whether they are improving or worsening, any fever, facial or eye changes, current medicines, and questions for a clinician.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek immediate care for new or worsening facial or eye swelling, redness or pain, double vision or other vision changes, high fever, severe headache with a stiff neck, confusion, or markedly reduced alertness. Call 911 for a possible emergency.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about sinus symptoms.
Can I ask an online doctor about sinus symptoms in Alberta?
For a concern, an online request can help the clinic review the symptoms and decide whether a virtual conversation or another care setting may fit. It does not identify the cause of sinus symptoms or guarantee a virtual visit.
How can I prepare for a sinus-symptom review?
Record the symptom timeline, whether symptoms are changing, any fever, facial or eye symptoms, relevant medicines, and the questions you want to discuss.
Does a sinus-symptom guide identify the cause?
No. Similar symptoms can have different causes. A clinician or Alberta care-navigation service can help determine the next appropriate step.
Where can I find official Alberta acute-sinusitis information?
MyHealth Alberta provides current public information about acute sinusitis. It does not establish the cause of an individual sinus concern or replace an appropriate clinical assessment.
When should I seek in-person guidance instead of starting an online request for sinus symptoms?
Use an appropriate in-person healthcare professional or care setting when you are unsure which care setting fits or symptoms are not improving as expected; the clinic decides whether a virtual conversation or another setting may fit. Seek immediate care for new or worsening facial or eye swelling, redness or pain, vision changes, high fever, severe headache with a stiff neck, confusion, or markedly reduced alertness, and call 911 for a possible emergency.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.