What to have ready for the call.
Note when symptoms began, whether they are improving or worsening, congestion or drainage, facial pressure or pain, smell changes, any fever or facial or eye changes, current medicines, and questions for a clinician.
Book your visit now for an offered phone slot, complete registration there, and follow Ava’s appointment status and instructions. The clinician reviews the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek immediate care for new or worsening facial or eye swelling, redness or pain, double vision or other vision changes, high fever, severe headache with a stiff neck, confusion, or markedly reduced alertness. Call 911 for a possible emergency.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a phone appointment.
Common questions about sinus symptoms.
Can I ask an online doctor about sinus symptoms in Alberta?
For a concern, a phone appointment booked on Ava lets a clinician review the symptoms and decide whether a virtual conversation or another care setting may fit. It does not identify the cause of sinus symptoms or guarantee a virtual visit.
How can I prepare for a sinus-symptom review?
Record the symptom timeline, whether symptoms are changing, congestion or drainage, facial pressure or pain, smell changes, any fever or facial or eye symptoms, relevant medicines, and the questions you want to discuss.
Does a sinus-symptom guide identify the cause?
No. Sinusitis refers to inflammation in the nose and sinuses, but similar symptoms can have different causes. A clinician or an appropriate in-person healthcare professional or care setting can help determine the next appropriate step.
Where can I find official Alberta acute-sinusitis information?
MyHealth Alberta provides current public information about acute sinusitis. It does not establish the cause of an individual sinus concern or replace an appropriate clinical assessment.
When should I seek in-person guidance instead of starting an online request for sinus symptoms?
Use an appropriate in-person healthcare professional or care setting when you are unsure which care setting fits or symptoms are not improving as expected; the clinic decides whether a virtual conversation or another setting may fit. Seek immediate care for new or worsening facial or eye swelling, redness or pain, vision changes, high fever, severe headache with a stiff neck, confusion, or markedly reduced alertness, and call 911 for a possible emergency.
Non-emergency phone appointment
Book your visit now.
For people physically in Alberta with a valid Alberta Health Care card. Book your visit now and select an offered phone appointment slot. Ava shows published slots for today or upcoming days when offered; this guide does not promise availability or a turnaround time. If Ava does not offer a suitable slot, check its published upcoming slots or use appropriate in-person care. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.