Virtual family medicine visits
Start with a health concern. A clinician decides the right next step.
Browse condition guidesVirtual family medicine in Alberta
Online doctor services in Alberta.
For common, non-emergency family-medicine questions, start a clinic-reviewed request. A clinician decides the appropriate care setting and next step.
Request a doctor call todayFor people physically in Alberta with a valid Alberta Health Care card and active AHCIP. This starts clinic review, and the clinic contacts you about the next step.
Start with useful information
Clear questions.
Thoughtful next steps.
Read about a common concern first, then use the reviewed request path when it may fit.
Browse condition guides Acute symptoms: choose a safe next stepPrescription renewal and medication questions
Discuss a routine medication or follow-up question with clinical review.
Read prescription renewal informationSick note, referral, and document questions
A document, referral, or another next step may be discussed after assessment.
Read sick note and referral informationStress and anxiety care questions
Discuss mental wellbeing and appropriate next steps.
Read support-first anxiety informationBefore you start
Quick answers.
Open an answer only if you need it.
What happens after I start an online visit request?
The clinic reviews your callback and eligibility details, then contacts you about the next appropriate step. Virtual-care suitability depends on clinical review.
Can virtual care help with every concern?
No. A clinician decides whether a virtual discussion, an in-person clinic, urgent care, emergency care, or another service is the safer fit.
Are prescriptions, referrals, or documents automatic?
No. Medication, referrals, documents, and follow-up depend on a clinician assessment and may require another care setting.
Can I ask about a routine medication renewal?
You can start a doctor-call request for a routine medication question. A clinician decides whether a renewal, change, or another next step may be appropriate after assessment.
Can I ask about a sick note or specialist referral?
You can raise documentation or referral questions in a clinician conversation. Whether a note, referral, or another next step is appropriate depends on assessment and the care setting.
Where can I read more before I request care?
Use the condition guides, prescription-renewal guide, and sick note and referral information to prepare. They explain common questions and limits; a request remains clinic-reviewed.
What if I need urgent help?
For severe, rapidly worsening, or possible emergency symptoms, call 911 or seek immediate emergency care. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance.
Virtual-care expectations
Virtual care starts with review.
The clinician decides the care setting, treatment, and follow-up after assessment.
The clinic may confirm identity, current Alberta location, and consent.
Another care setting may be recommended for an exam or testing.
A request does not promise immediate access, a prescription, a document, or a care outcome.
Need a doctor now?
Choose the safest next step first.
For a possible emergency, call 911 or go to the nearest emergency department. Do not wait for an online request.
For uncertainty about where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance.
If you are currently in Alberta with a common, non-emergency concern, start your visit online. It does not promise immediate access, a callback, or that virtual care is appropriate.
Open Alberta care information Request a doctor call today