Online doctor services in Alberta.

The clinic reviews your callback and eligibility details, then contacts you about the next appropriate step. Virtual-care suitability depends on clinical review.

No. A clinician decides whether a virtual discussion, an in-person clinic, urgent care, emergency care, or another service is the safer fit.

Not always. Virtual care may use a phone or video conversation. The clinic reviews the request and a clinician decides the appropriate next step and care setting; some concerns need in-person care.

No. Medication, referrals, documents, and follow-up depend on a clinician assessment and may require another care setting.

You can book a phone appointment through Ava for a routine medication question. A clinician decides whether a renewal, change, or another next step may be appropriate after assessment.

You can raise documentation or referral questions in a clinician conversation. Whether a note, referral, or another next step is appropriate depends on assessment and the care setting.

Use the condition guides, prescription-renewal guide, and sick note and referral information to prepare. They explain common questions and limits; clinical suitability depends on physician assessment.

For severe, rapidly worsening, or possible emergency symptoms, call 911 or seek immediate emergency care. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance.