What to have ready for the call.
Have the medicine name, strength, form, directions, reason it was prescribed, remaining supply, usual pharmacy, current prescriber, side effects, missed doses, new medicines or supplements, allergies, pregnancy or breastfeeding context if relevant, and any requested monitoring or recent vital-sign readings ready. Do not change a dose or share medicine on your own.
A callback request is not a diagnosis, prescription, referral, laboratory requisition, document, payment, or confirmed appointment. The clinic reviews the concern and may recommend another setting.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Do not wait for a callback for trouble breathing, swelling of the lips, tongue, or throat, loss of consciousness, seizure, stroke symptoms, or a sudden severe headache unlike past headaches—call 911 or seek emergency care. Seek prompt in-person advice for new or worsening symptoms or when running out of a medicine that should not be stopped suddenly.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about prescription renewals.
Can I request a prescription renewal through AlbertaMD?
If you are physically in Alberta with a valid Alberta Health Care card and active AHCIP coverage, you can submit a request for clinic review. A request is not an automatic refill or a promised prescription, callback, appointment, or same-day result.
Will every medicine be renewed?
No. A clinician needs to consider records, current use, response, side effects, interactions, contraindications, and any needed monitoring. A request does not promise any medicine, including controlled medicines, or an automatic refill.
What should I have ready for a renewal review?
Bring the medicine name, strength, directions, reason for use, remaining supply, pharmacy, prescriber, changes in symptoms, side effects, other medicines and supplements, allergies, and any recent monitoring requested for that medicine.
Can I request a birth-control renewal or emergency contraception?
Birth-control renewals can require health-history, contraindication, and blood-pressure review. Emergency contraception is time-sensitive: act as soon as possible after unprotected sex or a method failure, and do not wait for a callback if timing is a concern.
Can I use a renewal request for vaginal, scalp, skin, or rosacea concerns?
A request may help the clinic review an established treatment, but it cannot confirm the cause. Vaginal symptoms may need examination or testing, unclear scalp or skin concerns may need examination, and rosacea with eye symptoms needs assessment.
Can I request medicine for migraine?
A renewal request may be considered for an established migraine plan, subject to clinical review. Do not use it to manage a new, sudden, severe, or changed headache; seek prompt assessment instead.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. Doctors usually call back within 60 minutes during operating hours, 8 AM–10 PM Mountain Time. Timing depends on the concern and appropriate care setting; it is an expectation, not a guarantee. Requests submitted before 8 AM or after 10 PM Mountain Time do not have a 60-minute or same-day callback promise. The public form does not state a specific review time or missed-call procedure. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.