What to have ready for the call.
Have the exact method or medication name, dose, remaining supply, missed doses, side effects, a recent suitable blood-pressure reading if available, medicines and supplements, allergies, smoking or nicotine use, relevant health changes, pregnancy possibility, and migraine history ready. Mention blood-clot history, high blood pressure, heart or liver disease, breast cancer, recent delivery, or breastfeeding if relevant.
A callback request is not a diagnosis, prescription, referral, laboratory requisition, document, payment, or confirmed appointment. The clinic reviews the concern and may recommend another setting.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Do not wait for a renewal callback for a new, sudden, severe, or clearly changed headache; weakness, numbness, trouble speaking, confusion, vision loss, seizure, fainting, chest pain, trouble breathing, severe abdominal pain, or one-sided leg pain, redness, or swelling. Call 911 for a possible emergency.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about birth-control renewals.
Can I request a birth-control renewal online in Alberta?
If you are physically in Alberta with a valid Alberta Health Care card and active AHCIP coverage, you can send a request for clinic review. The clinician decides whether a callback, renewal, monitoring, an in-person visit, or another setting is appropriate. It is not a promised prescription or automatic refill.
What information is useful for a birth-control renewal review?
Have the exact method or medication, dose, remaining supply, missed doses, side effects, current medicines, relevant health changes, pregnancy possibility, and a suitable blood-pressure reading if available ready.
Why might a blood-pressure reading be needed?
Some methods contain estrogen and may require contraindication and blood-pressure review. A clinician decides what information or monitoring is needed for you; do not assume a refill can be issued without it.
I missed pills or had unprotected sex. Should I wait for a renewal callback?
If emergency contraception may be needed, timing matters. Do not wait for a callback to explore timely pharmacy, sexual-health, or other in-person options. Some options require in-person care.
Can vaginal symptoms be treated as a yeast infection during a renewal?
Not automatically. Itching, discharge, odour, burning, pain, or bleeding can have different causes and may need an examination or testing rather than an assumed treatment.
Can I use a renewal request if I have migraines?
An established migraine history can be included in the review. Do not use a renewal request for a new, sudden, severe, worsening, or changed headache, or neurological symptoms; seek prompt assessment and call 911 for a possible emergency.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. Doctors usually call back within 60 minutes during operating hours, 8 AM–10 PM Mountain Time. Timing depends on the concern and appropriate care setting; it is an expectation, not a guarantee. Requests submitted before 8 AM or after 10 PM Mountain Time do not have a 60-minute or same-day callback promise. The public form does not state a specific review time or missed-call procedure. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.