What to have ready for the call.
Keep a record of when bleeding starts and ends, how much flow occurs, whether pads or tampons are soaked, associated symptoms, relevant medicines, and any possibility of pregnancy.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek immediate medical care for severe vaginal bleeding, new or worsening belly or pelvic pain, dizziness or feeling faint, and call 911 if you pass out.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about menstrual cramps and heavy periods.
What information should I prepare about menstrual symptoms?
Record timing, flow changes, associated symptoms, relevant medicines, and pregnancy context if relevant. A clear pattern can support a more focused clinical conversation.
Can an online request decide whether bleeding is safe to wait on?
No. Severe bleeding, worsening pelvic pain, dizziness, fainting, or another possible emergency need prompt in-person care rather than waiting for a callback.
Where can I find official Alberta menstrual-cramps information?
MyHealth Alberta provides current public information about painful menstrual cramps. It does not identify the cause of a symptom pattern or replace an appropriate clinical assessment.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.