What to have ready for the call.
Note when redness began, whether it is worsening, drainage, pain or light sensitivity, vision changes, contact-lens use, recent injury, relevant health conditions, and current medicines.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek prompt in-person assessment for eye pain beyond surface irritation, vision changes or loss, increased discharge, contact-lens concerns, a recent eye injury, or serious illness symptoms rather than waiting for a callback. Call 911 for a medical emergency.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about pink eye and eye redness.
Can I ask an online doctor about eye redness or pink eye in Alberta?
For an eye concern, an online request can help the clinic review the information and decide whether a virtual conversation or another care setting may fit. It does not confirm that eye redness is pink eye or guarantee a virtual visit.
I searched for a pink-eye doctor online in Alberta. What should I know?
An online request can share an eye concern for clinic review. It does not confirm pink eye, promise treatment, antibiotics or eyedrops, or guarantee a virtual visit. The clinic decides whether a virtual conversation or prompt in-person assessment is appropriate.
What information helps with an eye-redness review?
A clear timeline, drainage, pain, light sensitivity, vision changes, contact-lens use, recent injury, medicines, and relevant health conditions can make the conversation clearer.
Can a request determine whether red eye is pink eye?
No. Eye redness has more than one possible cause. A clinic review may recommend prompt in-person assessment or another care setting.
Where can I find official Alberta pink-eye information?
MyHealth Alberta provides current public information about pink eye. It does not confirm that an individual eye-redness concern is pink eye or replace an appropriate clinical assessment.
When should I seek in-person care for eye redness or possible pink eye?
Seek prompt in-person assessment for eye pain beyond surface irritation, vision changes or loss, increased discharge, contact-lens concerns, a recent eye injury, or serious illness symptoms. Call an appropriate in-person healthcare professional or care setting when the right care setting is unclear, and call 911 for a medical emergency.
Virtual-care discovery
Calgary and Edmonton virtual-care questions.
This Alberta-wide guide can help you prepare for a clinic-reviewed virtual-care request from home. If another care setting may help, the clinic guides the next step.
Can this pink-eye and eye-redness guide help in Calgary?
This Alberta-wide guide can help you prepare for a clinic-reviewed virtual-care request from home. If another care setting may help, the clinic guides the next step.
Can this pink-eye and eye-redness guide help in Edmonton?
This Alberta-wide guide can help you prepare for a clinic-reviewed virtual-care request from home. If another care setting may help, the clinic guides the next step.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.