Important: This article is general information, not medical advice. Virtual care is not appropriate for every concern. For a medical emergency, call 911 or go to the nearest emergency department.
Start with official Alberta information
Alberta’s extreme-heat page is the official starting point for current public information during a heat event. It explains that heat can affect everyone and identifies infants and young children among people who may be at higher risk of health impacts.
Public heat information cannot assess an individual situation or determine the right care setting. Use the live provincial resource for alerts and practical updates, then consider how urgent the concern may be.
Keep the situation clear for a care conversation
If it is safe to begin with a routine conversation, note when the concern began, what has changed, the current location, relevant health conditions, current medicines, and whether the person can be reached reliably. A concise account can help an appropriate healthcare professional understand the context.
Do not use a website checklist or a routine booking to determine whether someone has heat illness or to decide that a concerning symptom is safe to ignore. A clinician determines whether virtual care, in-person assessment, or another setting is appropriate.
When not to wait for a routine request
The Government of Alberta states that heatstroke is a medical emergency and directs people to call 911 immediately. If a situation may be an emergency, do not wait for an online booking or a routine response.
For uncertainty about the appropriate care setting, contact an appropriate in-person healthcare professional or care setting. It is separate from emergency services and does not replace an emergency assessment.
Use current local updates, not assumptions
Heat conditions and local supports can change. Keep the official Alberta extreme-heat resource available for current public updates and use a local official source when you need community-specific information.
If circumstances or symptoms change while you are waiting for a routine response, reassess the urgency. A worsening concern may need a different setting rather than waiting for a booked phone visit.
Common patient questions.
Ready to start? For an eligible non-emergency concern, select an offered phone slot on Ava, complete registration there, including your health-card details, and follow Ava’s booking status and instructions. There is no website intake; clinical assessment determines care. Call 911 for an emergency or seek prompt professional assessment when a concern cannot wait.
Where can I find current Alberta extreme-heat information?
Alberta’s extreme-heat page is an official starting point for current public information. It does not assess an individual concern or replace medical care.
Can an online booking decide whether someone has heat illness?
No. A website or booking does not diagnose heat illness or determine the appropriate care setting. A clinician reviews an individual concern, and emergencies require immediate emergency care.
What if I am unsure where to seek care during a heat event?
Contact an appropriate in-person healthcare professional or care setting for individual guidance. Call 911 or seek immediate emergency assessment when a situation may be an emergency.
Continue with related Alberta guides.
These patient guides add context on virtual care, care navigation, and next-step preparation.
Learn more from Alberta resources.
These public resources offer additional context on virtual-care preparation, safety, and professional standards.
Ready to see a doctor?
Book your visit now.
For non-emergency health concerns only. Book your visit now, select an offered phone slot, complete registration there, including your health-card details, and follow Ava’s booking status and instructions. There is no website intake. Booking does not promise availability, turnaround time, or a clinical outcome.