Important: This article is general information, not medical advice. Virtual care is not appropriate for every concern. For a medical emergency, call 911 or go to the nearest emergency department.
Start with current Alberta information
Wildfire smoke conditions can change from one community to another. Alberta’s public wildfire-smoke information is a useful starting point for current advisories, air-quality context, and practical updates in your area.
A public advisory cannot assess your individual symptoms or replace medical care. If smoke exposure is affecting how you feel, consider both the current conditions and the urgency of your symptoms when choosing a next step.
Choose the right care setting
For individual guidance or care-setting uncertainty, contact an appropriate in-person healthcare professional or care setting. It is separate from emergency services and does not replace an in-person emergency assessment.
For severe, rapidly worsening, potentially life-threatening, or otherwise concerning symptoms, call 911 or seek immediate emergency assessment. Do not wait for an online booking during a possible emergency.
Prepare a care question
If it is safe to start with a routine conversation, note when your concern began, how it has changed, relevant health conditions, medications, and what you are noticing. Be clear about whether the concern is stable or worsening.
A clinician decides whether a virtual assessment is suitable and whether another setting is safer. A booking does not guarantee an appointment, diagnosis, prescription, or treatment outcome.
Keep local information handy
When smoke conditions are active, keep the official Alberta resource available for current public updates. If you need individual guidance rather than public information, contact an appropriate in-person healthcare professional or care setting.
If your symptoms change while you are waiting for a routine response, reassess the urgency. A worsening concern may need a different care setting rather than waiting for a booked phone visit.
Common patient questions.
Ready to start? For an eligible non-emergency concern, select an offered phone slot on Ava, complete registration there, including your health-card details, and follow Ava’s booking status and instructions. There is no website intake; clinical assessment determines care. Call 911 for an emergency or seek prompt professional assessment when a concern cannot wait.
Where can I find current Alberta wildfire-smoke information?
Alberta’s wildfire-smoke information page is an official starting point for current public updates. It does not assess individual symptoms or replace medical care.
Can I use a virtual request for an emergency caused by smoke exposure?
No. Call 911 or seek immediate emergency assessment for severe, rapidly worsening, potentially life-threatening, or otherwise concerning symptoms. Do not wait for an online booking.
What if I am unsure where to seek care?
For individual guidance or care-setting uncertainty, contact an appropriate in-person healthcare professional or care setting. It is not an emergency service.
Continue with related Alberta guides.
These patient guides add context on virtual care, care navigation, and next-step preparation.
Learn more from Alberta resources.
These public resources offer additional context on virtual-care preparation, safety, and professional standards.
Ready to see a doctor?
Book your visit now.
For non-emergency health concerns only. Book your visit now, select an offered phone slot, complete registration there, including your health-card details, and follow Ava’s booking status and instructions. There is no website intake. Booking does not promise availability, turnaround time, or a clinical outcome.