What to have ready for the call.
Note when hair changes began, whether loss is gradual or sudden, where it occurs, how much shedding you notice, scalp or skin changes, recent illness or stressors, medicines, relevant health history, and questions for a clinician.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek prompt assessment for sudden hair loss, large amounts of shedding, a scaly scalp or rash, painful skin changes, or another concerning symptom. Call 911 for a life-threatening emergency.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about hair loss.
What information should I prepare about hair loss?
A timeline, whether the change is sudden or gradual, where it occurs, amount of shedding, scalp or skin changes, recent health events, medicines, and relevant history can make a review more useful.
Can this guide identify the cause of hair loss or promise treatment?
No. Hair loss can have different contributors and may need examination or testing. A request supports care navigation and does not diagnose the cause, guarantee virtual care, or promise treatment.
Where can I find official Alberta hair-loss information?
MyHealth Alberta provides current public information about hair loss. It does not identify a hair-loss type, the cause of an individual concern, or replace an appropriate clinical assessment.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.