What to have ready for the call.
Note when the skin concern began, where it occurs, how it has changed, any pain, drainage, fever, exposures, medicines, skin products, allergies, and relevant health history.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek urgent care for rapidly worsening or painful skin changes, spreading redness, pus, red streaks, fever with a rash, or significant involvement of the eyes, mouth, or genitals. Call 911 for trouble breathing or another sign of a severe allergic reaction.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about eczema and dry itchy skin.
Can I start an online request for possible eczema in Alberta?
An online request can share a skin concern for clinic review. It does not confirm eczema, promise treatment or a prescription, or guarantee a virtual visit. The clinic decides whether a virtual conversation or another care setting is appropriate.
I searched for eczema treatment online in Alberta. What should I know?
This guide can help you prepare a clear history for clinic review. It does not diagnose eczema, provide or promise treatment or a prescription, or guarantee a virtual visit. A clinician decides the appropriate next step.
What information is useful for dry or itchy skin?
A timeline, skin location, change over time, pain or drainage, fever, potential exposures, products, medicines, allergies, and relevant history can support a clearer clinical conversation.
Can an online request confirm eczema?
No. Dry or irritated skin can have different causes. A clinic review may recommend virtual discussion, in-person assessment, pharmacy support, or another care setting.
Where can I find official Alberta eczema information?
MyHealth Alberta provides current public information about eczema. It does not confirm eczema in an individual or replace an appropriate clinical assessment.
When should I seek prompt in-person assessment for dry or itchy skin?
Seek urgent care for rapidly worsening or painful skin changes, spreading redness, pus, red streaks, fever with a rash, or significant involvement of the eyes, mouth, or genitals. Call an appropriate in-person healthcare professional or care setting when the right care setting is unclear, and call 911 for trouble breathing or another severe allergic reaction.
Virtual-care discovery
Calgary and Edmonton virtual-care questions.
This Alberta-wide guide can help you prepare for a clinic-reviewed virtual-care request from home. If another care setting may help, the clinic guides the next step.
Can this eczema guide help in Calgary?
This Alberta-wide guide can help you prepare for a clinic-reviewed virtual-care request from home. If another care setting may help, the clinic guides the next step.
Can this eczema guide help in Edmonton?
This Alberta-wide guide can help you prepare for a clinic-reviewed virtual-care request from home. If another care setting may help, the clinic guides the next step.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.