What to have ready for the call.
Note when breakouts began, where they occur, how they have changed, associated symptoms, the skin products or medicines you use, and any previous care questions.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Contact a clinician or an appropriate in-person healthcare professional or care setting promptly for increasing pain, swelling, warmth, redness, red streaks, pus, or fever, or if the concern is worsening rather than improving.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Interactive safety check
Check acne or breakout warning signs.
This short check is for care navigation only. It does not diagnose acne, evaluate a rash, or collect, save, or send any of your selections.
This does not rule out a condition or confirm that a request is appropriate. For a health concern, you can prepare a timeline, products or medicines used, and questions for clinic review.
Common questions about acne and skin breakouts.
Can I ask an online doctor about acne in Alberta?
For a skin concern, an online request can help the clinic review the information and decide whether a virtual conversation or another care setting may fit. It does not confirm acne, assess severity, or guarantee a virtual visit.
How can I prepare for an acne or breakout review?
Note when the skin changes began, where they occur, how they have changed, associated symptoms, products or medicines used, and questions you want to discuss.
Can an online guide diagnose a skin condition?
No. Similar skin changes can have different causes. A clinic review may recommend a virtual conversation, in-person assessment, or another care setting.
Where can I find official Alberta acne information?
MyHealth Alberta provides current public acne information. It does not confirm that an individual skin concern is acne, identify its cause, assess severity, or replace an appropriate clinical assessment.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.