What to have ready for the call.
Note when the skin changes began, where they occur, whether they are changing or worsening, any pain, swelling, warmth, redness, drainage, fever, skin products or medicines used, and questions for a clinician.
Book your visit now for an offered phone slot, complete registration there, and follow Ava’s appointment status and instructions. The clinician reviews the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek prompt in-person assessment for increasing pain, swelling, warmth, redness, red streaks, pus, fever, or a skin concern that is worsening. Call 911 for a possible life-threatening emergency.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a phone appointment.
Interactive safety check
Check acne or breakout warning signs.
This short check is for care navigation only. It does not diagnose acne, evaluate a rash, or collect, save, or send any of your selections.
This does not rule out a condition or confirm that a request is appropriate. For a health concern, you can prepare a timeline, products or medicines used, and questions for clinic review.
Common questions about acne and skin breakouts.
Can I ask an online doctor about acne in Alberta?
For a skin concern, a phone appointment booked on Ava lets a clinician review the information and decide whether a virtual conversation or another care setting may fit. It does not confirm acne, assess severity, or guarantee a virtual visit.
How can I prepare for an acne or breakout review?
Note when the skin changes began, where they occur, how they have changed, associated symptoms, products or medicines used, and questions you want to discuss.
Can an online guide diagnose a skin condition?
No. Similar skin changes can have different causes. A clinic review may recommend a virtual conversation, in-person assessment, or another care setting.
Where can I find official Alberta acne information?
MyHealth Alberta provides current public acne information. It does not confirm that an individual skin concern is acne, identify its cause, assess severity, or replace an appropriate clinical assessment.
When should I seek prompt in-person care for worsening breakouts?
A guide cannot assess whether a skin change is infected. Seek prompt in-person assessment for increasing pain, swelling, warmth, redness, red streaks, pus, fever, or a concern that is worsening. Call 911 for a possible life-threatening emergency rather than waiting for a request.
Non-emergency phone appointment
Book your visit now.
For people physically in Alberta with a valid Alberta Health Care card. Book your visit now and select an offered phone appointment slot. Ava shows published slots for today or upcoming days when offered; this guide does not promise availability or a turnaround time. If Ava does not offer a suitable slot, check its published upcoming slots or use appropriate in-person care. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.