What to have ready for the call.
Note your sleep pattern, bedtime habits, daytime effects, current health concerns, medicines, recent stressful events, and questions for a clinician.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek urgent help for an immediate safety concern or injury related to severe sleepiness or impaired functioning, and use emergency services for a life-threatening situation.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about sleep problems and insomnia.
What should I track before discussing sleep problems?
A short sleep pattern record, bedtime habits, daytime effects, current health concerns, medicines, recent stressors, and questions can make a clinical conversation clearer.
Can an online request diagnose insomnia?
No. Sleep concerns can have different contributors. A clinician reviews the information and may recommend another care setting when appropriate.
Where can I find official Alberta sleep-health information?
Use MyHealth Alberta’s current sleep-health and insomnia information for general public guidance. Those resources do not diagnose the cause of an individual sleep concern or replace an appropriate clinical assessment.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.