What to have ready for the call.
Record when and how the injury occurred, which area is affected, changes in pain or function, any swelling or colour change, and new symptoms such as tingling, weakness, or numbness.
A callback request gives the clinic a starting point to review the concern. Diagnosis, prescriptions, referrals, laboratory requisitions, documents, payment, and next steps depend on that review; another setting may be recommended.
When an examination, testing, or another setting may be needed.
This guide cannot decide whether it is safe to wait or which care setting is right for an individual concern. Some concerns need an in-person examination, testing, or another setting. If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Use prompt in-person care if you are concerned about worsening symptoms.
Know when not to wait.
Seek immediate medical care for severe or increasing pain, tingling, weakness or numbness, coldness or colour change, inability to move the affected part, or concern about possible blood-clot symptoms.
Virtual care is not appropriate for every concern. If your symptoms are severe, rapidly worsening, or may be an emergency, use emergency services or immediate in-person care instead of waiting for a callback.
Common questions about sprains and strains.
Can I ask an online doctor about a sprain or strain in Alberta?
For a injury concern, an online request can help the clinic review the information and decide whether a virtual conversation or another care setting may fit. It does not identify a sprain, strain, or injury severity or guarantee a virtual visit.
What should I include in an injury history?
Describe when and how the injury occurred, which area is affected, changes in function, swelling or colour change, and any tingling, weakness, or numbness.
Can an online request rule out a serious injury?
No. A request does not replace an in-person assessment when symptoms may indicate a more serious injury or circulation problem.
Where can I find official Alberta injury information for a sprain or strain?
MyHealth Alberta provides current public RICE injury information. It does not determine injury severity, identify a specific injury, or replace appropriate clinical assessment.
Non-emergency request
Request a doctor call today.
For people physically in Alberta with a valid Alberta Health Care card. For requests submitted during open hours, the clinic reviews the request and contacts you about the next step. AlbertaMD operates daily from 8:00am to 10:00pm Mountain Time. For a possible emergency, call 911 rather than waiting for an online request. If your concern cannot wait, use appropriate in-person care; call 911 for a possible emergency.