Important: This article is general information, not medical advice. Virtual care is not appropriate for every concern. For a medical emergency, call 911 or go to the nearest emergency department.
Use emergency services for an emergency
MyHealth Alberta directs people to call 911 when someone is unconscious, not breathing, or having a seizure. Alberta Health Services also directs a medical emergency to 911 or the nearest emergency department.
Do not wait for an AlbertaMD callback request, an online response, or a general website contact form when there may be an emergency. A public information page cannot determine what is happening to a particular person.
Contact PADIS for a possible poison or drug exposure
Alberta Health Services describes the Poison and Drug Information Service (PADIS) as a free, confidential, 24/7 service for poison, chemical, medication, and herbal questions. MyHealth Alberta identifies PADIS in Alberta as an anytime service at 1-800-332-1414.
PADIS is the official route for a possible poison or drug exposure. Follow its instructions and the official service’s own scope rather than relying on general information online.
Keep exposure details in the right place
Use PADIS, emergency services, or another appropriate official healthcare channel for sensitive exposure details. Do not submit a person’s symptoms, medication details, health-card information, records, images, or account credentials through a general AlbertaMD website form.
For a medication or herbal question that is not about a possible exposure, Alberta Health Services directs people to an appropriate pharmacist, physician, or MyHealth Alberta resource. The relevant service decides what information is needed for an individual situation.
Know what this page does not do
This page provides general Alberta navigation information only. It does not identify a substance, assess an exposure, determine urgency, diagnose a condition, recommend first aid, medicine, treatment, or an individual care setting.
AlbertaMD does not promise a callback, clinician, appointment, referral, prescription, test, or treatment outcome for poison or drug concerns. Use PADIS or emergency services as appropriate, and follow directions from your own healthcare team.
Common patient questions.
These answers explain the current information and review process.
What is the PADIS phone number in Alberta?
For the Poison and Drug Information Service (PADIS) in Alberta, call 1-800-332-1414 any time day or night. This official service is separate from AlbertaMD; do not wait for a callback request or online response for a possible exposure.
What should I do if someone is unconscious, not breathing, or having a seizure?
Call 911 or go to the nearest emergency department. Do not wait for an AlbertaMD callback request, an online response, or a general website contact form.
Can an AlbertaMD callback request assess a possible poison or drug exposure?
No. AlbertaMD’s callback request does not identify a substance, assess an exposure, determine urgency, diagnose a condition, recommend first aid or treatment, or promise a clinical outcome. Use PADIS or emergency services as appropriate.
Where can I find official poison and drug information in Alberta?
Alberta Health Services identifies PADIS as a free, confidential, 24/7 official service. MyHealth Alberta identifies PADIS in Alberta at 1-800-332-1414 anytime day or night.
Continue with related Alberta guides.
These patient guides add context on virtual care, care navigation, and next-step preparation.
Learn more from Alberta resources.
These public resources offer additional context on virtual-care preparation, safety, and professional standards.
Official poison and drug information
Use PADIS or emergency services, not a callback request.
For someone who is unconscious, not breathing, or having a seizure, call 911 or go to the nearest emergency department. For a possible poison or drug exposure, contact the official Poison and Drug Information Service directly. AlbertaMD does not assess exposures or promise a callback for them.