Important: This article is general information, not medical advice. Virtual care is not appropriate for every concern. For a medical emergency, call 911 or go to the nearest emergency department.
Start with suitability, not convenience
Primary Care Alberta explains that virtual care can connect patients and families with healthcare providers, but it may not be suitable for every healthcare need. A clinician or care team decides whether a virtual conversation, in-person assessment, or another setting is appropriate.
A parent or caregiver should not use a website or request form to decide that a child’s concern is minor or safe to wait on. For severe, rapidly worsening, potentially life-threatening, or otherwise concerning symptoms, call 911 or seek immediate emergency assessment.
Prepare clear, practical details
If it is safe to begin with a care conversation, have a short account of what you are noticing, when it began, what has changed, relevant medicines, allergies, health history, and the questions you want to ask. Keep the child’s current physical location and a reliable callback number available.
There is no AlbertaMD website intake or document upload. Complete booking registration, including health-card details, only inside Ava. Do not send sensitive records through a general website contact channel. If a clinic needs more information after review, it should explain the approved next step.
Choose a private, reliable connection
For a virtual visit that a healthcare provider has arranged, follow the provider’s connection instructions. Primary Care Alberta advises patients and families to have appointment details available, use a private space where they can focus, and keep a device charged or plugged in when relevant.
A parent, caregiver, or support person may be part of a child’s care conversation when appropriate. Ask the care team how they want people to join rather than sharing a link or personal information without permission.
Common patient questions.
Ready to start? For an eligible non-emergency concern, select an offered phone slot on Ava, complete registration there, including your health-card details, and follow Ava’s booking status and instructions. There is no website intake; clinical assessment determines care. Call 911 for an emergency or seek prompt professional assessment when a concern cannot wait.
Can a routine booking confirm that virtual care is right for my child?
No. A clinician or care team decides whether virtual care, in-person assessment, or another setting is appropriate for an individual concern.
What information is useful to prepare for a possible child care conversation?
If it is safe to begin with a health question, prepare a concise timeline, what has changed, relevant medicines, allergies, health history, current location, callback number, and questions for the care team.
What if I am unsure whether my child needs urgent care?
If you are unsure where to go, contact an appropriate in-person healthcare professional or care setting for individual guidance. Call 911 or seek immediate emergency assessment for severe, rapidly worsening, potentially life-threatening, or otherwise concerning symptoms.
Continue with related Alberta guides.
These patient guides add context on virtual care, care navigation, and next-step preparation.
Learn more from Alberta resources.
These public resources offer additional context on virtual-care preparation, safety, and professional standards.
Ready to see a doctor?
Book your visit now.
For non-emergency health concerns only. Book your visit now, select an offered phone slot, complete registration there, including your health-card details, and follow Ava’s booking status and instructions. There is no website intake. Booking does not promise availability, turnaround time, or a clinical outcome.